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Consumer Protection Matters

A consumer is either an individual or a group of individuals who ultimately is/are the final users of the products or the services. Thus a consumer is the one who ultimately pays to consume such goods and services for personal use and not for manufacture or resale.

The Consumer Protection Act is a social welfare legislation, enacted as a result of widespread consumer protection movement.

The Law office of G.S. Bagga & Associates makes the consumer know about their rights and represent them in case of breach of any of their rights which can be :-

  1. Education of the consumer
  2. Right to be heard
  3. Right of safety (for use of material)
  4. Right to Choose
  5. Right of Information (of material)
  6. Right to get redressal

The attorney helps the aggrieved file the petition in case of any

  1. Fault,
  2. Imperfection,
  3. Shortcoming or
  4. Inadequacy

In the Quality, Quantity, Potency, Purity or Standard of the product and Manner of Performance of product or service so purchased by the consumer from the market.

The Law office of G.S. Bagga & Associates helps the consumer to approach the appropriate Consumer Dispute Redressal Agencies.

  1. The District Level court, known as District Forum or the District Consumer Disputes Redressal Forum is approached when the value involved is up to the tune of Rupees Two Million.
  2. The State Level court, known as State Commission or the State Consumer Disputes Redressal Forum is approached when the value involved is up to the tune of Rupees Ten Million.
  3. The National Level court, known as National Consumer Disputes Redressal Forum is approached when the value involved is to the tune of more than Rupees Ten Million.

Some of the nature of service and cases which we usually handle are as follows:

  1. Sending legal notice on behalf of consumer – Consumer protection is one of the most successful ways to deal with the sellers who do cheating, fraud, wrong commitment or deal in monopolistic nature and then don’t provide services or don’t listen to complains as committed. Law office of G.S. Bagga & Associates handles such cases and help the consumer to resolve their cases. Though consumer forum does not have a very complicated procedure, but if the nature and severity of cases is such then you need a legal expert to handle your case and help you to get justice. Law office of G.S. Bagga & Associates dedicatedly helps its clients to get justice by contesting cases on behalf and helping them to get relief and justice which they deserve.
  2. Matter related to deficiency in-service – Most of the time we experience that at the time of selling a product the behavior of seller is very good, but when it comes to provide the services their behavior changes drastically and they even tend to speak to the customers in the manner they sold the product. Because of this, consumers usually face problems and to overcome such issues and problem of deficiency of service Law office of G.S. Bagga & Associates helps its clients to contest cases against those professionals, sellers or etc. and make sure that consumer gets justice and proper service which they deserve.
  3. Matters related to liability of seller – Most of the time we experience that at the time of selling a product the behavior of seller is very good, but when it comes to provide the services their behavior changes drastically and they even tend to speak to the customers in the manner they sold the product. Because of this, consumers usually face problems and to overcome such issues and problem Law office of G.S. Bagga & Associates helps its clients to contest cases against those sellers and make sure that consumer gets justice and proper service which they deserve.
  4. Matters related against seller and companies for providing adequate after sale service – Most of the time we experience that at the time of selling a product the behavior of seller and companies is very good, but when it comes to provide the services their behavior changes drastically and they even tend to speak to the customers in the manner they sold the product. Because of this, consumers usually face problems and to overcome such issues and problem of deficiency of service Law office of G.S. Bagga & Associates helps its clients to contest cases against those professionals, sellers or etc. and make sure that consumer gets justice and proper service which they deserve.
  5. Matter related to liability of seller selling products more than market retail price (MRP) – That as per section 18 (2) of the Legal Metrology (Packaged Commodities) Rules, 2011 clearly states that “No retail dealer or other person including manufacturer, packer, importer and wholesale dealer shall make any sale of any commodity in packed form at a price exceeding the retail sale price thereof.” Therefore, you the addresses have clearly violated section 18 (2) of the Legal Metrology (Packaged Commodities) Rules, 2011. Furthermore, as per Monopolies of Restrictive Trade Practices Act (MRTP) and as per Consumer Protection Act, 1986 it is unlawful to sell the products more the MRP. Law office of G.S. Bagga & Associates helps its clients to contest cases against those sellers who sell the products more than MRP.

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